What to Do After Successfully Getting a Review You can’t offer any additional goods in exchange for a positive review. The point is to get as creative as possible, as the message will motivate your customers to leave reviews on your Etsy store.īefore we go on, there’s a big no-no when it comes to asking a customer for a review. Adding a signature at the end is a great way to personalize it more. As I’m continuously improving my store, I would appreciate you taking the time to review our products and services.Īs you can see, the message is to the point. The customer’s likely to take a quick look at it and continue opening the package. However, keep it as personal as possible. When it comes to cards, you should remain as brief as possible. Don’t forget to include your store’s logo. In this example, you will notice a bit more brand promotion towards the end. Thank you for helping grow! I’m incredibly grateful. If you’re happy with what you’ve got, share your thoughts on: I hope that you’re going to enjoy using ! This sample provides all the relevant details about the order and briefly reminds the customer to review it in the future. If you love my product, it would mean a world to me if you could review it. Please contact me if you have any questions. Thank you for trusting me with your purchase. In case you’re wondering how your request should look, we’ve prepared a couple of examples for you. If you’re eager to learn more do’s and don’ts of asking reviews on Etsy, look at our Followup Reminder tool. That’s why we offer a tool that makes sending the follow-up message simple. Here at Alura, we understand how critical product reviews are. While you can keep using it, we suggest that you stick with the personalized follow-up message from the step above. A thing to keep in mind is that this is an automatic and impersonal reminder.Īdditionally, buyers can opt-out of receiving this message. Etsy Follow-UpĮtsy sends an automated follow-up message after the customers receive their orders. Use the message to see whether they’re happy with their purchase, and briefly remind them to post a review.ĭon’t send multiple messages to your buyers the last thing you want is to spam them.
Simply head over to the “Orders & Shipping” in the Shop Manager and click on the order’s Message button. Sending a follow-up message once the buyer gets the order is the perfect moment to ask for a review. Make sure that your message is concise and written in first-person. You can set up this message in your Info & Appearance section, on your shop settings page.
That’s the first point of contact where you get to address your customers.Įven though they’re not going to provide a review before receiving your product, you can still use the automated message as the first reminder.
Upon completing a purchase, buyers end up on the confirmation page, and they receive an email too. You can use the following contact points to ask for a review. That way, when you ask for feedback, you can rest assured that it’ll be a positive one. Meeting these standards will positively affect your customers’ satisfaction.
Auto response etsy conversations how to#
How to Ask for Reviews on Etsyīefore you ask for a review of your product and service, make sure that they are outstanding. Let’s explore how you could ask for a review on Etsy. When it comes to the buyer’s journey, it’s logical to ask for feedback once the product’s in the customer’s hands. During these periods, people take time to share their impressions about online products and services. When it comes to time of day, the best time to aim for would be around 2-3 PM and 6-7 PM. And the second one is which part of your buyer’s journey. The first one is the time of day you’re making the request. There are two things to consider when answering this question. As it’s evident that you should ask for a review, let’s focus more on the right time to do it. Many sellers dwell on whether they should ask for reviews and when’s the right time.
0 kommentar(er)
